Below is some helpful information for shoppers to know about shopping at Harveys.
Aisle Location Sorting
Harveys aisle location sorting is an optional feature that provides clear navigation and direction while shopping items for Harveys orders.
To organize the Shopping List for Harveys orders by aisle location:
- Tap Sort: Category from the top of the Shopping List
- Under the Sort Items By section, select Aisle Location
- Tap Apply in the top right corner of the section
Do shoppers need to ask for tax exemption?
Yes. Once shoppers get to check out, tap Check Out in the app, they should let the cashier know the order is tax-exempt and present the barcode to be scanned. If the barcode does not scan, proceed with checkout and ask the cashier to use the store supervisor card.
Can shoppers use self-checkout at Harveys?
Yes, shoppers can use any lane to check out.
What items are prohibited?
Shipt cannot deliver alcohol*, tobacco, prescription/behind the counter medication, or gift cards from Harveys. Click here to view the full list of prohibited items for all Shipt orders.
*Note: Alcohol delivery certified shoppers can deliver alcohol in FL metros.
If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.
What should shoppers do if a member special requests alcohol or wants to add alcohol to their grocery order at Harveys?
Shoppers will not be able to honor a request for alcohol on a “dry” order (an order that does not already include alcohol). If a member wants to add alcohol after they have placed a dry order, shoppers may politely let them know they will have to place a new order for that item to be delivered.
Should shoppers use a rewards card at checkout?
No, shoppers should not use a rewards card at checkout.
Will shoppers need to bag items at checkout?
Yes, shoppers will be responsible for bagging items at checkout. Tips on bagging can be found here!
What do shoppers do if the receipt won't scan into the app?
After checking out, shoppers will be prompted to scan the barcode on the physical receipt. If the app’s scanner has trouble capturing the receipt barcode, the receipt number underneath the barcode can be manually entered.
Can items be returned?
Harveys cannot accept returns after shoppers leave the store. Therefore, shoppers should process orders before leaving Harveys to ensure items can be returned if necessary.
Note: If the member’s card is declined while shoppers are still in-store, non-perishables may be returned only.
Alcohol Returns
For Harveys alcohol orders, if a member is not home, unable to produce a valid ID, or is intoxicated at the time of delivery,* shoppers should return alcohol items back to the store of purchase
*Alcohol items that have to be returned due to these reasons will not be refunded.
To return alcohol items, shoppers should present the store receipt with the items that need to be returned to an associate at the customer service desk.
Note: Alcohol delivery is only available from Harveys in FL metros at this time.
What should shoppers do if a member has an issue with their order from Harveys?
Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!
If members have questions about their SE Grocers Rewards, shoppers can politely direct them to call 1-844-745-0463 or visit segrewards.com for assistance.